FAQs

Compassion
Our breeder partners must be in the business for the right reasons and always put the best interest of the dogs above all else. Passionate people provide happy and healthy puppies!

Healthcare       
Breeders must work with a licensed veterinarian to provide top notch medical care and ensure all animals are healthy. Vets oversee the vaccination schedules for puppies and provide a complete examination before puppies can travel to our stores.

Exercise
We look for facilities with plenty of space and enrichment opportunities, along with socialization and exercise schedules for all dogs with ample opportunities for love and play.

Enrichment
Those crucial socialization periods, including the neo-natal stage, guide the breeders in how to enrich and gently expose their puppies to new experiences. In fact, many of them have family operations that include their children and other family members socializing puppies.

Living Environment
Dogs must be provided with safe and comfortable housing with consistent access to clean water and food. These facilities are cleaned daily and typically include an indoor and outdoor run.

Hobby breeders are deemed “exempt” by the federal government due to their smaller size. They have four or fewer breeding females in their operation. Our Hobby Breeders must maintain the same standards of excellence we look for in all breeders.

Regardless of the size of their operation, our breeders are in it for the same reason: the love of dogs. We are proud to partner with some of the very best in the country. Many of our breeders are set apart by participating in things like Orthopedic Foundation for Animals (OFA) certification, genetic testing, on-going education courses, champion show dogs, kennel club registrations, and more.

Read more about our breeders and see what their facilities look like here.

Yes. We have a full-time Breeder Support team who researches/scrutinizes our breeders to ensure they comply with the law and our standards before working with them. Additionally, we continuously inspect records upon every transaction. Every year, we make trips to inspect and meet with many of our breeders. These trips give our owners an opportunity to inspect facilities, build relationships, and confirm the adult dogs are happy and well taken care of.

We will not accept a breeder with any U.S.D.A. direct violation(s) for a minimum of two years on their record. Indirect violations (generally considered minor, such as grass growing too tall) are also scrutinized. We will not buy from a breeder with any type of violation on record in the last two years deemed as potentially adversely affecting the health and/or welfare of the animals.

We have a zero-tolerance policy for puppy mills and firmly believe they should all be shut down.

AmericanHumane defines “Puppy Mill” as the breeding of dogs in facilities where profit is clearly given priority over the health and well-being of the dogs, where there is no interest or effort toward addressing welfare problems.

These operations not only violate the law, but are completely inhumane, and we firmly oppose them. We believe the welfare of the animals should come first above all else. We support working with compassionate breeders who are committed to the health and welfare of dogs, NOT puppy mills.

Yes. Every puppy comes with a microchip that is automatically registered with your information upon purchase, along with a lifetime PetKey membership to access and house all medical records.

Our puppies come with a 15 Day Primary Medical Warranty that covers the reimbursement of veterinary expenses for infectious/contagious conditions up to the purchase price. Also included with your purchase is a 2 Year Hereditary/Congenital Medical Warranty (well above the 60 days required by law). This warranty can be extended free of charge up to 5 years by continuing the feeding of Earthblend dog food.
These warranties are set up to protect the customer and ensure our puppies continue to thrive after leaving our care. We also offer an optional Major Medical Surgery Warranty and an Animal Replacement Policy, something you will not likely find with pet insurance.

We are passionate about helping families find a puppy that will best suit their needs. Our Puppy Specialists are knowledgeable of dog breeds and get to know our customers to carefully evaluate important details about their lifestyle that will help us match them with a suitable companion. Not only are we vetting if a puppy is a good fit for you, but also if it is safe/secure environment for them. Some factors we consider include allergies, type of home, work life, family, commitment to training, level of exercise, etc.

We focus on education and responsible pet ownership. When customers want to purchase a breed that can be a bit more demanding, we go over detailed breakdowns highlighting the pros and cons of the breed. We do this so people know exactly what they are signing up for and to ensure the puppy will be raised in a safe and stable environment.

A fun way to begin researching on your own is to take our free Puppy Matchmaker Quiz!

Yes. Most of our puppies find homes within days or a couple short weeks of arriving at our stores. Those that do not find families right away are reduced in price to ensure all puppies go home in a timely manner.

Yes! You can see a list of the breeds we regularly have available here. If you are seeking something specific, we offer special orders for those who are set on finding a specific breed, gender and/or coloration of a puppy. Special Orders require a small deposit that is refundable after three attempts of matching the puppy being sought.